BUILDING / CONSTRUCTION CASE STUDIES
Read the compelling narratives of our clients that showcase the remarkable benefits of integrating Virtual Assistants into the world of building and construction. Our case studies provide real-life examples of how our virtual assistants have played a pivotal role in supporting businesses owners throughout their journey.
APMG CORPORATE SOLUTIONS
“The biggest personal win has been getting more time back with my family.”
Craig Billing | APMG Corporate Solutions
APMG Corporate Solutions operates in the property maintenance space, where coordination, admin, and systems play a critical role in keeping work flowing. As the business grew, managing workload internally became inefficient and costly — prompting a shift toward TradieVA for scalable, structured support.
📉 The Struggle
- Before working with TradieVA, growth came with ongoing friction:
- Attempted to hire more in-house staff but struggled to find the right people
- High costs and inefficiency with local hiring
- No clear, documented processes for staff to follow
- Everyday work felt reactive rather than strategic
- Limited time to step back and look at the business as a whole
- Despite working hard, the business lacked clarity and structure.
✅ Big Wins with TradieVA
- With TradieVA’s support, APMG Corporate Solutions introduced clarity and momentum:
- More Time Back: Significant improvement in work–life balance and family time
- Cost-Effective Growth: Virtual support proved far more efficient than local hiring
- Documented SOPs: Clear procedures now exist for learning, consistency, and scale
- Improved Focus: The business can now step back, assess priorities, and act strategically
- Higher Performance: Better structure has driven stronger overall outcomes
Implementing systems and procedures was a major turning point — transforming how work is done day to day and creating a foundation for future growth.
TradieVA’s approach allowed the business to move from constant execution to intentional decision-making.
ALMA CARPENTRY & CONSTRUCTION
“The biggest win has been getting my time back, I’m not staying up until midnight anymore.”
Tim Ray | Alma Carpentry & Construction
Alma Carpentry & Construction delivers building, carpentry, and joinery work where quality and attention to detail matter. As the business grew, admin and client follow-ups began creeping into late nights — until TradieVA stepped in to support the backend and restore balance.
📉 The Struggle
Before working with TradieVA, the workload never really stopped:
- Staying up until midnight catching up on paperwork
- Exhaustion from constant admin after long days on site
- No support to handle early client interactions
- Business momentum slowing due to backend bottlenecks
- Less time with family and limited peace of mind
The business was moving forward — but at a personal cost.
✅ Big Wins with TradieVA
With TradieVA’s support, Alma Carpentry & Construction regained control of the day:
- Late nights are no longer spent doing paperwork
- Tasks are handled throughout the day while work continues on site
- Follow-ups, notifications, and paperwork are completed on time
- Tim can stay focused on the build while admin runs in the background
- Confidence that the business isn’t stalling behind the scenes
Working with TradieVA’s VA has been a key part of the transition, providing reliable follow-through and making it easier to build systems from the ground up. Support from TradieVA’s wider mentor network also helped guide the setup of processes that hadn’t existed before.
ROOM FOUR
“We’re far more streamlined now, with clarity around our tasks, goals, and expectations.”
Suzi Gurovski | Room Four
Room Four is a trade-related business where flexibility is a benefit — but only when systems and accountability are in place. As the business grew, wearing too many hats and lacking clear processes began to impact both performance and personal life, leading them to partner with TradieVA.
📉 The Struggle
Before working with TradieVA, everything felt scattered:
- Wearing too many hats and constantly switching focus
- Tasks not being done properly or consistently
- Lack of clear systems and documentation
- Business demands taking a toll on personal time
- Previous VA support lacked efficiency and accountability
- No structured way to clarify expectations or refine processes
The flexibility of running a business came at the cost of overwhelm.
✅ Big Wins with TradieVA
With TradieVA’s support, Room Four introduced structure and clarity:
- Tasks, goals, and priorities are now clearly defined
- Video training ensures tasks are done properly without constant check-ins
- Everything is now clearly documented for consistency and scale
- Platforms like Komodo and Trello are used to refine operations
- Regular check-ins and an accountability board keep everything on track
One of the biggest shifts was learning to slow down and do the hard work upfront, analysing where time was going and identifying exactly where support was needed. While the process felt overwhelming at first, it quickly became easier and more effective.
With TradieVA’s guidance, the business is evolving with intention, not chaos.
LIGHTHOUSE PROJECTS & CONSTRUCTION
“The continued support has exceeded my expectations — it’s taken a huge load off.”
Jed Smith | Lighthouse Projects & Construction
Lighthouse Projects & Construction delivers large renovation projects across New South Wales. As the business grew, the sheer volume of daily tasks began pulling focus away from high-value work — prompting a decision to bring in TradieVA for support.
📉 The Struggle
Before working with TradieVA, day-to-day operations were overwhelming:
- A long list of important tasks like quoting and management sitting untouched
- Time spent on low-value admin such as timesheets and bills
- Trying to be responsible for everything in the business
- Poor time management caused by task overload
- Juggling multiple software tools without support
- Limited hours in the day to focus on what actually moved the business forward
The constant pressure made it hard to prioritise growth.
✅ Big Wins with TradieVA
With TradieVA’s support, Lighthouse Projects & Construction regained clarity and momentum:
- Time Back: Less time spent on small tasks and more time for high-level work
- Head Space Restored: Shared responsibility reduced mental load and stress
- Better Focus: More time for quoting, managing staff, and winning new work
- Ongoing Support: Regular clarity calls and check-ins ensure continued progress
- Stronger Business Foundation: Tasks are handled consistently in the background
One of the biggest shifts has been knowing support is always there — not just at onboarding, but ongoing. The continued development and regular touchpoints have made a real difference.
Having someone reliable to lean on has allowed the business to operate more smoothly and with greater confidence.
WESTRIDGE CONSTRUCTION
“I’ve got more time with my family and the business is locking in more contracts.”
Manuela | Westridge Construction
Westridge Construction is a growing construction business where flexibility, culture, and efficiency matter. As workloads increased, finding the right in-office support with flexible hours became a challenge — until TradieVA stepped in with a solution that worked for both the business and the team.
📉 The Struggle
Before working with TradieVA, the office was under pressure:
- Difficulty finding a suitable staff member with flexible availability
- One person managing the office workload alone
- Tense work environment due to poor cultural fit
- Limited flexibility around tasks and work hours
- Admin delays impacting both personal wellbeing and finances
- Slower turnaround on emails, invoices, and contracts
The pressure was affecting morale, productivity, and growth.
✅ Big Wins with TradieVA
With TradieVA’s support, Westridge Construction saw immediate improvements:
- Less time in the office and more time for family and personal commitments
- A positive, collaborative working relationship replaced tension
- , calm communication made problem-solving easier
- Emails, bills, and invoices are handled consistently — even on days off
- The business can now lock in contracts faster, supporting growth
Working alongside TradieVA’s VA created flexibility and freedom in the office — with tasks shared smoothly and nothing piling up when team members are away.
TENFOLD HOMES
“I’ve finally got control of my time — and my business runs properly now.”
Nathan O'Byrne | Tenfold Homes
Tenfold Homes is a custom home building business where professionalism, organisation, and responsiveness are critical. As the business grew, admin and backend processes became a bottleneck — slowing everything down and impacting both work and family life — until TradieVA stepped in to provide structure and support.
📉 The Struggle
Before working with TradieVA, the business was constantly playing catch-up:
- Admin tasks created a major bottleneck
- Slow, manual processes to pass information to designers and back again
- Sales enquiries delayed due to lack of time and structure
- Long days with late afternoons spent catching up
- Leads slipping through the cracks
- Difficulty switching off, even during breaks
The constant grind was affecting both the business and personal life.
✅ Big Wins with TradieVA
With TradieVA’s support, Tenfold Homes experienced a complete shift in how the business operates:
- Improved time management and the ability to finally do the role properly
- Sales enquiries and tasks are actioned quickly and efficiently
- Having a dedicated point of contact and backend support elevated how the business presents
- Admin is now structured, efficient, and consistent
- Earlier finishes, family dinners, and quality time with kids
Working with TradieVA has been transformational — bringing intelligence, proactivity, and reliability to the backend of the business.
MODERN HOMES & DEVELOPMENTS
“The biggest win has been the relief, not stressing about emails or missing new enquiries anymore.”
Nathan O'Byrne | Modern Homes & Developments
Modern Homes & Developments builds new homes, renovations, extensions, and small commercial projects. As the business grew, the team became stretched thin — with more jobs, more staff, and a growing inbox that became impossible to manage without dedicated support.
📉 The Struggle
Before working with TradieVA, the business was running at full capacity:
- The business was stretched thin as more jobs and employees were added
- Partners were extremely time-poor and unable to keep up with emails
- A shared inbox created confusion over who was responding to what
- Client questions and enquiries were often delayed
- The ongoing pressure caused stress that spilled into personal life
- The issue had been ongoing for over 12 months
✅ Big Wins with TradieVA
With TradieVA’s support, Modern Homes & Developments finally regained control:
- Email Monitoring Handled: All emails are filtered and routed correctly — bills to accounts, technical queries to the right person, and only priority items sent through
- Admin Fully Supported: Forms, document uploads, and client communications are handled seamlessly
- Stress Relief: No more worrying about missed enquiries or late replies
- Better Systems: BuildPass is now used more effectively with consistent uploads and data entry
- Personal Impact: The reduced workload created noticeable relief across both work and personal life
Modern Homes & Developments is heading in a positive direction, with plans to continue refining processes and hand over even more responsibility as the business grows.
With professional admin support in place, the business is now set up to scale without the stress that once held it back.
CARPENTRY BY KYLE
“The biggest win was getting my time back and finally running a proper business.”
Kyle | Carpentry by Kyle
Carpentry by Kyle is a residential carpentry business specialising in renovations, additions, decks, custom carpentry, and detailed home improvements. As the business grew, admin, emails, and quoting began to take over - making it harder to stay on top of work and family life.
📉 The Struggle
Before working with TradieVA, everything rested on one person:
- Constantly catching up on admin, quoting, and emails
- Working 60+ hours a week and still falling behind
- Missing quotes and jobs due to overload
- Feeling stressed and burnt out
- Trying to do everything alone, at the cost of family time
✅ Big Wins with TradieVA
- Emails and admin are handled, even while spending time with family
- Offloaded processes made the business more efficient
- The business now operates like a proper business, not constant firefighting
- Less stress and more clarity day-to-day
- Clear communication and strong ongoing support
Working with TradieVA transformed daily operations - reducing stress, improving efficiency, and taking a huge load off Kyle’s plate.
J VELLA BUILDERS
“She’s taken so much pressure off, hands down the best thing we’ve done.”
Jesse | J VELLA BUILDERS
J Vella Builders is a residential construction company managing both builds and project coordination. As the workload increased, juggling bookkeeping, cost tracking, and admin alongside day-to-day operations became overwhelming — until TradieVA stepped in to provide expert support.
📉 The Struggle
Before working with TradieVA, the pressure was building:
- Too many juggling tasks with limited support
- Admin, bookkeeping, and cost tracking handled internally
- Time-consuming financial admin pulling focus from projects
- Growing pressure on the business owners
- No dedicated support to take ownership of admin tasks
✅ Big Wins with TradieVA
- Admin support reduced stress and mental load
- Financial admin is now managed efficiently
- Tasks are completed accurately and on time
- Detailed visuals and cost tracking reports are created quickly
- With continued support, the VA’s role is expanding
Working with TradieVA has been a game-changer, bringing efficiency, reliability, and fast learning to the business, including mastering Xero and reporting processes.
BME HANDYMAN & RENOVATION SERVICES
“Gaining extra time has completely changed how I run my business.”
Willem | Handyman & Home Improvements
BME Handyman & Renovation Services provides handyman repairs and renovation work across residential projects. Like many owner-operators, running the business solo made it difficult to move from planning to action — until TradieVA stepped in to provide consistent, reliable support.
📉 The Struggle
Before working with TradieVA, everything rested on one person:
- Running the business alone with no support
- Struggling to turn ideas into action
- Limited time for family while managing day-to-day operations
- Being stretched across too many responsibilities
- No clear way to offload tasks and focus on growth
✅ Big Wins with TradieVA
- More Time Back: Admin and support tasks were offloaded, creating space in the day
- Better Work–Life Balance: More time for family without sacrificing client quality
- Focused Growth: The business owner could release low-value tasks and focus on higher-impact areas
- Reliable Support: Consistent backup and autonomy made day-to-day operations smoother
- Expanded Capability: Access to new talents and services through TradieVA
Working with TradieVA provided not just support, but a trusted working relationship - combining professionalism with genuine care and reliability.
SURELINE BUILDING GROUP
“Having another set of hands gave me my time and life back.”
Jamie | SURELINE BUILDING GROUP
Sureline Building Group operates in the construction industry, where long days and constant demands can quickly take over both work and personal life. As the workload increased, finding time to keep up with admin and daily tasks became a challenge — until TradieVA stepped in to provide reliable support.
📉 The Struggle
Before working with TradieVA, the pressure was constant:
- Not enough hours in the day to get everything done
- Starting work early and staying up late just to keep up
- Admin tasks eating into personal and family time
- No clear way to offload work or onboard support
- Running the business largely alone without a support system
✅ Big Wins with TradieVA
- Time Back Where It Matters: Admin tasks were offloaded, freeing up time for family and life outside work
- More Hours in the Day: With reliable support, work no longer spills into nights and early mornings
- Faster Turnarounds: Tasks are completed quickly, often before the end of the day
- Reliable Support: Having someone available to bounce ideas off made decision-making easier
- Smooth Onboarding: Clear processes and step-by-step systems made the transition seamless
Working with TradieVA has been a game-changer, providing structured, dependable support that allowed Sureline Building Group to operate more efficiently without burning out.
HEARTWOOD BUILDING
“We’ve developed SOPs and processes that help us move faster, without things getting missed.”
David | Heartwood Building
Heartwood Building is a residential and commercial construction business focused on delivering quality builds. But as the business grew, juggling site work alongside admin, systems, and planning became overwhelming — until TradieVA stepped in to help bring structure and support behind the scenes.
📉 The Struggle
Before working with TradieVA, running the business felt like an uphill battle:
- Constantly running out of time trying to do all the tasks alone
- No clear processes, meaning jobs were getting pushed back
- Everything lived in the builder’s head, with no system to support it
- Long, exhausting hours without working smarter
- Less time with family due to the mental load of the business
✅ Big Wins with TradieVA
- Admin and organisation no longer sit solely with the business owner, freeing up time to focus on what matters most
- Documented SOPs: Clear processes built in as little as a week, making daily operations smoother and more efficient
- Daily schedules and workflows ensure nothing gets missed
- Less firefighting, more control over the day
- Systems now support future opportunities instead of holding the business back
With TradieVA’s VA adapting quickly and taking ownership of key processes, Heartwood Building now operates with clarity, confidence, and a solid foundation for growth.
Independent Building Solutions
“The biggest wins we've had is just being able to get out on site a little bit more, which enables you to get out and quote a bit more work and to be able to scale the business a little bit."
Paul, Independent Building Solutions
Independent Building Solutions is a residential building company based in Canberra. Paul, the owner, found himself tied to office paperwork, which prevented him from being on-site and quoting new jobs. After 18 months with TradieVA, his business has been transformed.
🚧 The Challenges
Before TradieVA, Independent Building Solutions was:
- Stuck in the office with paperwork, payroll, and other weekly administrative tasks.
- Struggling to scale the business because Paul couldn't get out on-site to quote more work.
- Sacrificing personal time and peace of mind, having to check in on work while on holidays to ensure tasks like invoicing and bank reconciliation were done.
- Juggling too many responsibilities by wearing multiple hats, which took time away from the things Paul was better at.
✅ How TradieVA Helped
With the help of his TradieVA, Paul was able to:
- Get back on site more often, enabling him to quote and secure more work to scale the business.
- Take time off without worrying about work, as his VA handles tasks like bills, Xero reconciliation, and payroll.
- Offload the administrative burden by setting up an automated CRM system to manage pays and banking.
- Focus on growth, allowing more time for marketing, advertising, and social media to bring in new work.
- Learn new software together, with the VA helping to work through issues and learn new construction and bookkeeping software from day one.
By taking on the day-to-day admin, TradieVA has given Paul the freedom to focus on what he does best, enabling his business to grow and thrive.
Ison Building
“The most surprising thing about having a TradieVA was the relationship you build with these people and just finding people that care about my business as much as I do."
Troy Ison, Ison Building
Ison Building specialises in construction, from small patios to million-dollar commercial refits. The business owner, Troy Ison, knew he needed help to manage the administrative workload that was consuming his valuable time and hindering business growth.
🚧 The Challenges
Before working with TradieVA, Troy Ison was facing:
- Losing valuable time on administrative tasks that could be done by others, like data entry and invoicing.
- Lack of time management due to the high volume of work and administration.
- Being buried in paperwork, which prevented him from focusing on other important goals for the business.
- The work impacting his personal life, leaving him with little time for family.
✅ How TradieVA Helped
After hiring his TradieVA, Lionel, Troy saw significant improvements:
- Streamlined Business Operations: Small tasks were handled by Lionel, who was always available at a computer to get information and plans, making the business run smoother.
- Increased Productivity and Revenue: Troy could focus on revenue-generating activities instead of data entry and administration, leading to a jump in business revenue.
- Improved Work-Life Balance: Troy gained more free time on his Friday afternoons and more time with his family.
- Built a Strong Partnership: Troy developed a close relationship with Lionel, who cares about the business as much as Troy does, and trusts him with the administrative and data entry work.
With TradieVA's support, Troy Ison was able to get his administration under control and regain valuable time, all while boosting his business's productivity and revenue.
James Brewer Carpentry & Building
“Now I know how to record SOPs… instead of everything resting in my head.”
James of James Brewer Carpentry and Building shares his experience working with TradieVA. He discusses how the partnership has helped him manage administrative tasks, improve time management, and streamline business processes. James highlights the impact of using standardized operating procedures (SOPs) and praises the support from TradieVA, particularly from Nicole. As a result, his business has been able to take on larger projects and produce accurate estimations and quotes, paving the way for future growth and efficiency.
Dela Studios Landscaping
“With having Clyde in my corner, I'm saving 24 to 30, sometimes even more hours a week quoting.”
Michael Cowell of Dela Studios as he shares how partnering with TradieVA revolutionized his high-end landscape construction business. Struggling with time management and business bottlenecks, Michael found relief and efficiency by working with virtual assistant Clyde, who helped streamline quoting processes and improve overall business operations.
Discover how this collaboration allowed Michael to focus on business growth and spend quality time with his family, ultimately leading to a more professional and effective business approach.
O2 CONSTRUCTION
"Having TradieVA on board has taken the pressure off the day-to-day. I’m spending more time on site and with my family instead of being stuck in the office."
Nick, Owner of O2 Constructions
Nick leads O2 Constructions, a premium residential building company specialising in sustainable and passive home builds. With a growing business and a second child on the way, he knew something had to change.
🚧 The Challenges
- Time Crunch: Limited time to manage office work while balancing site supervision and family life
- Lack of Visibility: No clear job tracking system—updates came late, and progress was hard to measure
- Burnout & Stress: Hours spent on admin led to frustration and time away from what mattered most
✅ The TradieVA Solution
- Real-Time Job Tracking: No more spreadsheets or chasing staff—everything is up-to-date and visible in one place
- Reclaimed Family Time: With fewer late nights in the office, Nick now spends more time with his growing family
- Collaborative Support: A trusted team to bounce ideas off, solve problems, and support business growth
Nick no longer feels like the bottleneck in his business. With TradieVA, he’s working smarter, not harder—and enjoying the balance he once thought was out of reach.
ISON BUILDING
"We've gone paperless now. The accountability and the customer access to everything. It's just lifted the business profile."
Troy Ison, Owner of Ison Building
🧱 The Challenge
Troy Ison was overwhelmed. Running Ison Building meant juggling a growing workload with mountains of paperwork—leaving little room to focus on scaling or spending quality time at home.
🚧 What Wasn’t Working
- Endless Admin: Paperwork was consuming hours that should’ve been spent leading projects
- Unsustainable Help: Relying on family for support worked for a while, but wasn’t a long-term solution for a growing business
✅ The TradieVA Transformation
- Cloud-Based Systems: With support from his VA, Troy transitioned the business to a fully digital, paperless model—boosting efficiency and client professionalism
- More Personal Time: He now ends his day earlier, sets tasks for his team, and has time to enjoy life outside of work
- Exponential Growth: The impact has gone beyond admin - Troy’s business has grown faster than he imagined, and he’s now looking ahead with confidence and clarity
Ready to ditch the paperwork and scale your business like Troy?
LEAN 2 Constructions
"I've gone from being overwhelmed and working 50, 60 hours a week minimum to now back to 40."
Josh, Director of Lean2 Construction
⏳ The Challenge
Time is every tradie’s most valuable asset - and Josh was running out of it. Before working with TradieVA, he was:
❌ Drowning in admin and back-end work
❌ Operating without solid processes or systems
❌ Losing precious hours that could be spent on business growth or family
✅ The Transformation with TradieVA
- Time Freedom: Josh reclaimed hours each week and now has space to focus on growing, not just running the business
- Innovative Support: His VA introduced fresh ideas and solutions, adding real value beyond admin
- Peace of Mind: With trusted support behind the scenes, Josh knows his business is being looked after
- Work-Life Balance: With less time on the tools and in the inbox, he’s spending more time with his family
- Boosted Productivity: With fewer distractions, Josh can focus on bringing in more opportunities and scaling profitably
Ready to break the 60-hour grind? TradieVA can help you build the systems, free your time, and get back to the parts of the business and life you love.
PB Builds
"I've been able to grow the business."
Phil, Renovation Builder
Meet Phil, the renovation builder who unlocked his business's full potential and reclaimed his precious time with TradieVA.
🔧 Challenges Faced
- Constantly torn between work, family, and personal downtime
- Managing projects while drowning in admin left him exhausted
- Emails piling up daily, stealing time and focus
- Big ideas and dreams—like scaling the business or taking a break - felt out of reach
✅ Solutions with TradieVA
- TradieVA gave Phil back hours each week—time he could now spend on growth, family, and freedom
- With VA training videos and clear processes, his operations now run like a well-oiled machine
- HelpWise transformed his inbox from a stress zone to a smooth, managed system
- With the day-to-day under control, Phil is finally pursuing bigger goals—expanding services and planning well-earned holidays
Phil’s journey is proof that with the right support, you can get out of the weeds and back to building the business - and life you truly want.
RBD Building and Maintenance
"The efficiency of the time spent on creating those reports. When we got busy, we stayed within our target. We're still tracking along perfectly."
Priyen Chetty, Operations Manager
Priyen Chetty oversees operations at RBD Building and Maintenance, a company working across high-volume insurance and maintenance projects. With tight deadlines and 10–15 jobs a day, efficiency was critical but hard to maintain without the right support.
🚧 The Challenges
❌ Field teams stretched thin between site work, reports, and admin
❌ Manual data entry eating into hours of productive time
❌ Pressure mounting during peak workloads, risking missed targets
✅ How TradieVA Helped
- TradieVA supported the field team by taking over time-consuming admin and reporting, allowing them to stay focused on site work
- By handling data entry and calculations, the VA freed up hours of manual work from the team
- Even on the busiest days—handling 10–15 jobs—reports were delivered on time, targets met, and no one fell behind
- The support from TradieVA helped reduce stress, increase output, and keep the business running smoothly
The result? RBD didn’t just stay afloat during busy periods - they stayed on target and kept operations tight.
Looking to streamline your building or insurance repair business? TradieVA could be the support team you didn’t know you needed.
FLOORTEK
"Albert probably absorbed 15 to 20 hours worth of workload."
Anthony, Director of Floor Tech & Sunflower Tech
Anthony oversees two growing construction companies: Floor Tech Surface Solutions and Sunflower Tech Concrete Construction. With rising demand, finding reliable admin support—especially locally—was becoming increasingly difficult.
🚧 The Challenges
❌ Difficulty recruiting affordable, skilled local talent in a tight labor market
❌ Growing workload and a lack of reliable support to manage it
❌ Operational chaos from juggling too many tasks with too few resources
🛠️ How TradieVA Made a Difference
✅ Introduced Albert, a highly skilled VA with industry understanding and estimating experience
✅ In just weeks, Albert absorbed 15–20 hours of work per week, easing the pressure and improving workflow
✅ Took over estimating tasks—saving Anthony time and reducing bottlenecks
✅ Integrated seamlessly into operations, turning a stressful situation into a streamlined one
✅ Surpassed expectations with his speed, initiative, and ability to keep things on track
The takeaway? With the right processes and the right VA, it’s possible to transform overwhelm into opportunity - and get back to running the business instead of being buried in it.

