PLUMBERS CASE STUDIES
Explore our collection of Plumbers Case Studies to discover how our virtual assistants have become an asset to plumbers. From managing administrative tasks to enhancing customer service, our virtual assistants have empowered plumbing professionals to focus on what they do best: delivering exceptional plumbing services.
Newark Plumbing Approach Limited
“The business now feels a lot more automated - with SOPs and systems in place, it’s streamlined everything.”
For years, Newark Plumbing Approach was stuck in a cycle of doing too much internally. Between growing task lists, recruitment challenges in Australia, and no time to focus on strategy or finances, the business was running, but barely moving forward.
Partnering with TradieVA changed that.
With strong SOPs, systemised processes, and backend support now in place, the business is scaling with less friction - and training new hires is easier than ever. Delegation is no longer a struggle, and offshore support is proving to be reliable, consistent, and flexible.
What once felt overwhelming is now structured and scalable—with the right people in the right seats
Inscope Plumbing and Drainage
"We've implemented better strategies and systems, creating a smoother flow across the business. While it's still a work in progress, we've reached a point where I'm no longer needed in every step of the process."
Paul Willis, Director of Inscope Plumbing and Drainage in Melbourne, shares how hiring a Virtual Assistant (VA) has revolutionized his business. By delegating administrative tasks, Paul has focused more on business development, resulting in increased revenue, better workflow, and the possibility of further expanding his team. The VA has allowed Paul to work fewer hours, implement efficient systems, and maintain high customer satisfaction. Paul highly recommends TradieVA for its role in streamlining processes and handling unexpected challenges.
ARK BATHROOMS
"It’s a no-brainer for me. It’s saved us. It’s like having another team member who’s added structure and given us back our time."
Corey Arkadiev co-runs two family businesses:
OA Plumbing (maintenance and service) and Arc Bathrooms (bathroom and larger home renovations).
Key Challenges and Solutions:
Role overload: Everyone wore too many hats, leading to burnout and inefficiency.
Delayed quotes: Quotes took 7-10 business days, sometimes longer, which affected client satisfaction.
No personal time: Corey worked late nights, impacting his family life and wellbeing.
Space and financial limitations: There was no space to add another team member, and office expansion wasn’t financially feasible.
💡 Solution:
Partnering with TradieVA brought:
✅ Defined roles: Every team member now focuses on their strengths, improving performance and reducing stress.
✅ Faster turnaround: Quotes now go out in 2-5 business days, enhancing customer service and freeing up valuable time.
✅ Team bonding: Despite only working virtually, TradieVA has become a beloved extension of the team, celebrated for their dedication and work ethic (even during a typhoon!).
Ready to delegate, streamline, and reclaim your time? Let’s find your perfect TradieVA match today.
GLEN TAYLOR PLUMBING
"I love my VA. Having a dedicated VA means that they know exactly what's going on all the time."
Amanda is the owner of Glen Taylor Plumbing in Western Australia. Before TradieVA, she juggled tasks, struggled with time management, and felt overwhelmed.
🔧 Overwhelmed and Stressed:
Amanda felt like a headless chicken, dealing with a multitude of tasks and unable to prioritize important matters.
🔧 Need for Help:
The need for assistance with day-to-day tasks and prioritizing crucial activities led Amanda to seek a solution.
Enter Trady VA:
✅ Meeting James:
Discovering Trady VA through a business group, Amanda met James, who not only impressed her with his professionalism but also connected on a personal level, understanding her unique sense of humor.
✅ Expertise and Processes:
James demonstrated expertise in trading businesses, understanding the plumbing trade specifically. His well-defined processes promised a positive outcome.
Transformations with Trady VA:
🚀 Streamlined Operations:
Trady VA has effectively shortened Amanda's work hours. She starts at 9:30 and is done by 4, confident that all tasks are efficiently handled.
🚀 Family Time:
A significant challenge addressed was Amanda's commitment to family. Having a VA allowed her to achieve a delicate balance between family and work, providing the elusive disconnect from the business.
🚀 Extension of Self:
Amanda appreciates her VA, Anthony, as an extension of herself. Anthony's ability to keep up with her thoughts, take notes, and have a good memory has proven invaluable.
🚀 Future Vision:
Amanda envisions building a team of VAs headed by Anthony. She describes him as an extension of herself and a representative of the business.
Her advice? "If you don't have a VA, you should get one."