PLUMBERS CASE STUDIES
Explore our collection of Plumbers Case Studies to discover how our virtual assistants have become an asset to plumbers. From managing administrative tasks to enhancing customer service, our virtual assistants have empowered plumbing professionals to focus on what they do best: delivering exceptional plumbing services.
NEWARK PLUMBING
“Moving forward now feels clear — everything is easier than it was.”
Isaac Arkadieff | Newark Plumbing
Newark Plumbing delivers residential new-home plumbing projects across Brisbane. As the business grew, Isaac knew exactly where he wanted to take it, but the lack of systems, structure, and scalable processes made that vision feel overwhelming. Partnering with TradieVA changed that.
📉 The Struggle
Before working with TradieVA, growth came with friction:
- Attempts to hire locally were unsuccessful and time-consuming
- No clear structure for onboarding, roles, or responsibilities
- Lack of job descriptions and standard operating procedures
- Recruitment felt risky without systems in place
- Day-to-day workflows relied too heavily on memory
- Scaling the business felt stressful instead of exciting
The vision was clear — the execution wasn’t.
✅ Big Wins with TradieVA
With TradieVA’s support, Newark Plumbing put the right foundations in place:
- Clear systems now support the direction of the business
- Isaac can work above the tools while trusting day-to-day operations
- Job descriptions and SOPs now guide how work is done
- The business can expand without added stress
- Everyone understands their role and how things are done
Implementing systems first made recruitment and delegation far more effective — turning what once felt messy into something repeatable and reliable.
The result is a business that’s organised, confident, and positioned to grow.
JDJ PLUMBING SERVICES
“The biggest wins have been the ongoing support and how seamlessly the VA was integrated into our business.”
Josh Jones | JDJ Plumbing Services
JDJ Plumbing Services delivers plumbing work across architectural builds, hospitality venues, and maintenance projects. As the business grew rapidly, admin demands began pulling focus away from job sites and team leadership — until TradieVA stepped in with systems, structure, and ongoing support.
📉 The Struggle
Before working with TradieVA, the business was stretched on all fronts:
- Admin tasks like invoicing, quotes, and data entry caused ongoing delays
- Leads and jobs were only tracked sporadically due to time constraints
- Workload had increased by 30–40% over two years, along with staff numbers
- Attempts to ease pressure by hiring on-site staff only created more work
- Constant juggling between the office and job sites
- Long hours and mounting stress impacting family and personal time
Something had to change.
✅ Big Wins with TradieVA
With TradieVA’s support, JDJ Plumbing Services completely transformed how the backend runs:
- Invoices, quotes, and leads are followed up on set schedules
- Every admin task is completed daily with clear systems in place
- Admin communication now happens smoothly and consistently
- No more feeling overwhelmed by piles of invoices and quotes
- With admin handled, focus has shifted to creating new opportunities
JDJ Plumbing Services is now focused on continued growth, confident that the systems and support are in place to scale without overwhelm.
The business has only scratched the surface of what’s possible - and the benefits are already clear.
WARATAH PLUMBING
“I don’t stress about coming home and doing backend work anymore.”
Josh Baker | Waratah Plumbing
Waratah Plumbing delivers residential plumbing services across maintenance, new builds, renovations, and high-end finishes. As the business grew, juggling site work, admin, quoting, and constant phone calls became overwhelming — until TradieVA stepped in to take control of the backend.
📉 The Struggle
Before working with TradieVA, the workload never switched off:
- Backend admin done every night, including material lists and supplier invoices
- Constant phone calls interrupting jobs on site
- Anxiety from needing to answer the phone at all times
- Lost jobs from missed calls and delayed responses
- Quoting and data entry eating into personal and family time
✅ Big Wins with TradieVA
With TradieVA’s support, Waratah Plumbing gained clarity and control:
- Phones Answered, Jobs Not Interrupted: Calls are handled professionally without stopping work on site
- Backend Fully Supported: Quotes, supplier pricing, and data entry are prepared and ready
- More Time Back: Evenings and weekends are no longer spent catching up on admin
- Better Accuracy: An extra set of eyes on paperwork improves consistency and confidence
- Less Stress: The mental load of running the business is significantly reduced
Working with TradieVA has made a noticeable difference — providing accountability, reliability, and genuine support behind the scenes.
Newark Plumbing Approach Limited
“The business now feels a lot more automated - with SOPs and systems in place, it’s streamlined everything.”
For years, Newark Plumbing Approach was stuck in a cycle of doing too much internally. Between growing task lists, recruitment challenges in Australia, and no time to focus on strategy or finances, the business was running, but barely moving forward.
Partnering with TradieVA changed that.
With strong SOPs, systemised processes, and backend support now in place, the business is scaling with less friction - and training new hires is easier than ever. Delegation is no longer a struggle, and offshore support is proving to be reliable, consistent, and flexible.
What once felt overwhelming is now structured and scalable—with the right people in the right seats
Inscope Plumbing and Drainage
"We've implemented better strategies and systems, creating a smoother flow across the business. While it's still a work in progress, we've reached a point where I'm no longer needed in every step of the process."
Paul Willis, Director of Inscope Plumbing and Drainage in Melbourne, shares how hiring a Virtual Assistant (VA) has revolutionized his business. By delegating administrative tasks, Paul has focused more on business development, resulting in increased revenue, better workflow, and the possibility of further expanding his team. The VA has allowed Paul to work fewer hours, implement efficient systems, and maintain high customer satisfaction. Paul highly recommends TradieVA for its role in streamlining processes and handling unexpected challenges.
ARK BATHROOMS
"It’s a no-brainer for me. It’s saved us. It’s like having another team member who’s added structure and given us back our time."
Corey Arkadiev co-runs two family businesses:
OA Plumbing (maintenance and service) and Arc Bathrooms (bathroom and larger home renovations).
Key Challenges and Solutions:
Role overload: Everyone wore too many hats, leading to burnout and inefficiency.
Delayed quotes: Quotes took 7-10 business days, sometimes longer, which affected client satisfaction.
No personal time: Corey worked late nights, impacting his family life and wellbeing.
Space and financial limitations: There was no space to add another team member, and office expansion wasn’t financially feasible.
💡 Solution:
Partnering with TradieVA brought:
✅ Defined roles: Every team member now focuses on their strengths, improving performance and reducing stress.
✅ Faster turnaround: Quotes now go out in 2-5 business days, enhancing customer service and freeing up valuable time.
✅ Team bonding: Despite only working virtually, TradieVA has become a beloved extension of the team, celebrated for their dedication and work ethic (even during a typhoon!).
Ready to delegate, streamline, and reclaim your time? Let’s find your perfect TradieVA match today.
GLEN TAYLOR PLUMBING
"I love my VA. Having a dedicated VA means that they know exactly what's going on all the time."
Amanda is the owner of Glen Taylor Plumbing in Western Australia. Before TradieVA, she juggled tasks, struggled with time management, and felt overwhelmed.
🔧 Overwhelmed and Stressed:
Amanda felt like a headless chicken, dealing with a multitude of tasks and unable to prioritize important matters.
🔧 Need for Help:
The need for assistance with day-to-day tasks and prioritizing crucial activities led Amanda to seek a solution.
Enter Trady VA:
✅ Meeting James:
Discovering Trady VA through a business group, Amanda met James, who not only impressed her with his professionalism but also connected on a personal level, understanding her unique sense of humor.
✅ Expertise and Processes:
James demonstrated expertise in trading businesses, understanding the plumbing trade specifically. His well-defined processes promised a positive outcome.
Transformations with Trady VA:
🚀 Streamlined Operations:
Trady VA has effectively shortened Amanda's work hours. She starts at 9:30 and is done by 4, confident that all tasks are efficiently handled.
🚀 Family Time:
A significant challenge addressed was Amanda's commitment to family. Having a VA allowed her to achieve a delicate balance between family and work, providing the elusive disconnect from the business.
🚀 Extension of Self:
Amanda appreciates her VA, Anthony, as an extension of herself. Anthony's ability to keep up with her thoughts, take notes, and have a good memory has proven invaluable.
🚀 Future Vision:
Amanda envisions building a team of VAs headed by Anthony. She describes him as an extension of herself and a representative of the business.
Her advice? "If you don't have a VA, you should get one."